Policies & Procedures

Disability/Discrimination/DEIJ Statement

Moving the Human Spirit supports individuals with disabilities and is committed to providing disabled individuals access to reasonable accommodations within classes be it in person or virtual. In addition, Moving the Human Spirit prohibits discrimination based on disability and ensures equal opportunity for all qualified individuals with disabilities. Moving the Humans Spirit is committed to providing reasonable accommodations in compliance with all local, state/territory/provincial, and federal laws. Individuals with questions about this policy or who wish to request accommodation should contact Brad Hardie at 604.839.2987 or by email at brad@movingthehumanspirit.com

Our goal is to create a learning environment that meets the needs of each individual student. We can accommodate a variety of learning disabilities to make our program more accessible. Please contact Susan Hogarth at 604.866.7963 or by email at susan@movingthehumanspirit.com before enrolling to determine if your needs can be met.

DEIJ Statement

As members of the ICF community, we ascribe to the core values of integrity, excellence, collaboration, and respect. The foundation of these values is a shared commitment to diversity, inclusion, belonging, and justice.

We will place diversity, inclusion, belonging, and justice at the forefront of every decision we make within our Association. As we continue the journey toward our vision, we will recommit ourselves to valuing the unique talents, insights, and experiences that every coach and client brings to the world.

Non-Discrimination Policy

It is the policy of Moving the Human Spirit that:

  • Recruitment and hiring of all personnel are conducted without discrimination against any individual with regard of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
  • All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
  • All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
  • All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a safe and welcoming environment.

Participants who wish to report discrimination are encouraged to follow the grievance policy outlined below. Moving the Human Spirit will promptly investigate all claims and reports of inappropriate conduct.

Complaint/Grievance Policy

Moving the Human Spirit seeks to ensure equitable treatment of every person and attempt to solve any grievances promptly and fairly. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. We will address all grievances to the best of our ability to prevent further problems. You will find the process for filing grievances below:

  1. A participant should first attempt to resolve the matter directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are uncomfortable approaching the individual, they can proceed to step 2.
  2. If participants are not comfortable approaching the individual with whom they have a grievance or cannot resolve the issue directly, they should submit a written grievance to the program manager within two days. The program manager will review the matter and talk to the student within two days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.
  3. If a participant does not feel the matter has been resolved, they should send a written request for an appeal to Moving the Human Spirit care of Susan Hogarth at 604.866.7963 or by email at susan@movingthehumanspirit.com for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed, and a written response will be provided to the participant within ten days. All appeal decisions are final.

Participant Enrollment Agreement

Success in our program requires a total commitment by all participants. By enrolling in this course, participants agree to be fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities. The intensity of our training to become Trauma-Informed Coaches can stimulate difficult emotional situations. This training was developed to train coaches and is not a substitute for personal therapy. Moving the Human Spirit (MTHS) reserves the right to deny acceptance to an applicant and may withdraw a participant from the program at any time if a participant’s behavior, attitude, or views negatively impact the quality of the training program or the other participants. MTHS Facilitators and their assistances will assess the suitability of participants for the program during the first three training sessions. Participants will receive a full refund minus an administration fee of $250 if requested to leave during the first three sessions of the program.

Attendance

  • To provide you with the minimum required training hours for certification, it is essential that you are present at 80% of all course sessions.
  • If you have an emergency or become ill and cannot attend a coaching class session, please get in touch with your instructor and facilitator assistant immediately. You will be expected to complete the session materials, review the session recording, or complete a coaching session outside the live session to make up for the missed session.
  • If you need to miss more than 20.8 hours of the course, you can work with the instructor to cover the missed material at your own expense or register for another class. If you miss any mentor coaching, you must arrange and pay for individual mentor coaching sessions to complete the required 10 hours to satisfy the International Coaching Federation requirements.
  • Petitions to this policy are considered case-by-case and must be submitted in writing to the instructor and Moving the Human Spirit.

Course Engagement

Our courses are designed to be interactive and engaging for our participants. Therefore, you are expected to participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. Please inform your instructor immediately if you cannot participate in an activity. Please refer to the code of conduct for additional details.

Code of Conduct

Participants are expected to conduct themselves professionally during all sessions. This includes, but is not limited to:

  • Arriving on time for all sessions.
  • Attending all live sessions and mentor coaching sessions.
  • Have your camera on for virtual live sessions.
  • Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
  • Engaging in discussions with integrity and honesty.
  • Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors.
  • Embracing diversity and inclusion while respecting the dignity and humanity of others.

Partial Completion Policy

Moving the Human Spirit will offer credit for partial completion of a course only when a module has been completed in its entirety (i.e. Module 1 TICB in its entirety). Individuals with questions about this policy are encouraged to contact Susan Hogarth at susan@movingthehumanspirit.com.

The number of hours awarded will depend on the number of hours of curriculum received within each completed module. If you are interested in receiving partial credit for a course in which you are currently or were previously enrolled, please contact Brad Hardie at brad@movingthehumanspirit.com no more than ten days after the course has ended. Please include details about the course in which you were enrolled, the number of credit hours you are seeking, and any additional relevant information. If approved, you will receive a letter of credit from Moving the Human Spirit indicating the number of training hours completed.

Payment/Fees Policy

All registrations are secured on a first-come, first-served basis. Your enrollment in a course is dependent upon receipt of full payment, first payment of enrolled payment plan, or a nonrefundable deposit of $500 dollars with the remaining amount due thirty days prior to the start of the course. We accept Visa, Mastercard, American Express, and Discover through PayPal, e-transfer, wire bank transfer, or certified cheque. All prices are in Canadian Dollars.

Refund Policy

10 Days Before First Class Start Date:
You will receive a full refund minus an administration fee of $250 plus all applicable banking and PayPal fees. Attendees who have received course materials for each separate component or choose not to attend while the course is being conducted will not be entitled to any refund amount they have paid to MTHS, and the attendee will be marked as absent/incomplete and not eligible for certification.​

Registration Modifications

If contract changes, such as moving your start date, are needed due to unforeseen circumstances, an administration rate of $250 will apply pending the contract change approval by MTHS. Attendees with enrolment concerns must discuss and resolve those concerns before attending the course. Once the course has commenced, we will not be able to address enrolment concerns until after completion. And at this point, we may or may not be able to resolve such matters that have gone unstated, which may result in the attendee not being eligible for certification at the discretion of MTHS.

Suppose the course is canceled for some unforeseen circumstances or acts of nature outside of MTHS’s control. In that case, attendees will be refunded the total amount they paid for the course in Canadian currency.

Modifications to registration, including substitutions of participants or transfer of course dates, must be completed at least 14 days before the program start date. Participants may contact Susan Hogarth to modify their registration at 604.866.7963 or by email at susan@movingthehumanspirit.com. Course changes will be allowed as long as spots are available. In the case of a decision to exit the course, a $250 administration fee will apply as well as all applicable banking and PayPal fees. If the course has been purchased through a bundled pricing and the participant decides to exit the course, then the amount refunded will revert to individual module pricing to calculate the refund less a $250 administration fee, applicable bank and PayPal fees.

Transfer of Credit Policy

Moving the Human Spirit will accept partial credit from other organizations or programs.

If you have completed more than a thirty (30) hour coach specific training program at another organization, we will apply your completed credit hours to your Trauma-Informed Coaching Certification. You must provide documentation of your coach specific training completion, including the organization, number of hours completed, completion certificate, and contact information for the organization or trainer. You may be asked for additional details or documentation on an as-needed basis. Please contact Susan Hogarth at susan@movingthehumanspirit.com for more information.

Illness Policy

To provide you with the minimum required training hours for certification, it is essential that you are present at 80% of each course module and all course sessions. If you have an emergency or become ill and cannot attend a training or coaching session, please get in touch with your instructor and enrolment advisor (Susan Hogarth) immediately. You will be expected to complete the session materials, review the recording, and complete a coaching session (if required) outside the live session to make up for the missed session.

If you need to miss more than 20% of any course module, you can work with the instructor to cover the missed material at your own expense or register for another course. If you miss mentor coaching hours, you must arrange and pay for individual mentor coaching sessions to complete the required 10 hours to satisfy the International Coaching Federation requirements. If you fail to meet this requirement, you may retake the entire course (at a reduced rate), depending on availability.

Petitions to this policy are considered case-by-case and must be submitted in writing to the instructor and Moving the Human Spirit.

Written Statement on Ethics, Integrity, and Transparency

As an ICF Accredited provider, our organization adheres to and emphasizes the International Coaching Federation Code of Ethics. The ICF Code of Ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of conduct is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here: https://coachingfederation.org/ethics/code-of-ethics

Additionally, Moving the Human Spirit commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures to provide programs ethically. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access to and quality of coaching education.